Help Center

Who delivers your order?
You can see which delivery options you can choose in the shopping basket. 
Delivery by Under Mercurius USA you can order until hours to have your order delivered to your home the next working day. Are you not...

We will keep you informed on the status of your order. This refers to the notifications you can receive. The order: You receive: has been correctly processed   the order confirmation by email  has left our warehouse...

Would you prefer to pick up your order yourself? You can contact our office to arrange for pick up from our warehouse in Rocklin, CA. Simply include a message to us when ordering so we can expect to hear from you. You can collect your order at the following...

You expected a parcel from Mercurius USA, but it has not been supplied by us. First check the points below: Check the parcel’s Track & Trace code at the bottom of your invoice You can find the Track & Trace code in the shipping...

Have you moved or have you ordered something sent to an incorrect address? Please notify us as soon as possible! Moving
When moving, easily change your address in your Mercurius USA account through our website. It is your responsibility...

Have you forgotten something? Or do you need to cancel your order? Contact us right away. If the order has not yet left our warehouse, we can immediately change or cancel it for you. Orders marked as summer bulk orders are considered final when submitted...

Take advantage of how easy it is at no cost to you. Why should I create an account?
You obviously don’t have to create an account. But by doing so, you will benefit from a number of advantages. You no longer have to enter all your details for...

Have you forgotten your password for your Mercurius USA account? It is easy to reset your password with you email address. First step Click on the log in button at the top right of the page In the entry fields you will see the ´Password forgotten...

Unfortunately we don’t show stock status on our webshop, yet. Please contact us if you want to know if the number of items you need are in stock at our Mercurius USA warehouse.

Ordering online from Mercurius USA is quick and simple. Our ordering process consists of four clear steps. Step 1: Place the required article in the shopping basket
Go to the item you want to order and select the required quantity...

Please contact us for an estimate. Will be happy to be of service to you.

Credit card
At Mercurius USA you can pay by check, MasterCard, Visa, American Express, and Discover. We cannot, unfortunately, accept PayPal. We will send your order as soon as we have received your payment. Your credit card is charged...

My credit card was declined
You have paid for your order by credit card and received the message that the payment was declined. Credit cards are unfortunately susceptible to fraud. Payments made using these payment methods are therefore...

No worries, we will obviously reimburse you. How do we reimburse you?
How we reimburse you is fully down to how you paid. If you have paid by credit card and you have returned the complete order, we repay the amount to your credit...

Mercurius USA saves your personal data in a secure database. And that’s where it stays. We do not pass your details on to third parties for commercial purposes. We do need some details from you first to have your purchases take place as smoothly as possible...

If you use this website you consent to the general conditions below and you agree that these conditions form part of any agreement you conclude with Mercurius USA. These general conditions are applicable to each order that you place with us, to each ...

Accepting cookies is not compulsory for a visit to our website. We would however inform you that use of the "shopping basket" function and the ordering of products is only possible when cookies are accepted. When you visit our website, you automatically...

Mercurius USA uses secure internet protection as soon as you start paying for your order. Others cannot see what you are doing. Transaction information is encrypted and sent over internet using SSL. You do not need any special software to pay by SSL. ...

Our customer service is accessible by telephone and email during the following opening hours: Opening hours customer service Monday 08.30 AM - 4.00 PM Tuesday 08.30 AM - 4.00 PM Wednesday 08.30 AM - 4.00 PM Thursday 08.30 AM...

Do you want to contact Mercurius USA? We will be happy to assist you!
We also welcome your feedback on any part of your customer experience.
Our contact details
T. 916-652-9696
info@mercurius-usa.com Mercurius...

We are closed: Martin Luther King Jr. Day - January 15, 2024 Memorial Day Holiday – May 24 & 27, 2024 Independence Day – July 4 & 5, 2024 Labor Day Holiday – August 30 & September 2, 2024 Thanksgiving & Native ...

Whenever possible we hope you order exactly what you need. In the event you need to return product, you are welcome to contact us for a Return Form. This helps us track the product as we receive it back into our warehouse inventory. Furthermore it helps...

We like to keep you informed. And this not only with an order, but certainly also with a return. At My Returns you can view when your parcel has been received at our warehouse and what we are going to do for you. In most cases it takes a maximum of ...

We are often asked what the Warehouse Event is and when we have it. Since we are wholesalers for schools and retailers, we do not have a showroom or store. This annual event allows us to open our warehouse doors to the public to shop for items that are...

Minimum Advertised Pricing Policy (MAPP) Effective:  April 1, 2018 Mercurius USA, Inc. (“Mercurius USA”) has built a reputation for strong brands and quality products by serving schools for nearly 30 years as well as partnering...