Parcel not received and other questions

You expected a parcel from Mercurius USA, but it has not been supplied by us. First check the points below:

Check the parcel’s Track & Trace code at the bottom of your invoice

You can find the Track & Trace code in the shipping confirmation. Check if the time window for the delivery has changed.

Check the delivery address

Is the delivery address that you have filled in correct?

Check your mail box

Have you a received a Not-at-home message? The parcel may have been delivered a neighbor or a new delivery date has been scheduled. If you have still not received the parcel contact our customer service.

I am not happy with the deliverer. Where can I send a message?

Write a clear description of your complaint and contact our customer service.
Include any necessary pictures.